Booking a flight
Start with your whole trip, not just the first fare you see.
Read the guide →Independent travel assistance
Practical guides for your next journey
Check the details before you book, change plans or head to the airport.
This is not Aer Lingus customer service. Independent service fees may apply.
Change a flight
Work out who can change the ticket, then compare the full cost.
Read the guide →Cancel or request a refund
Separate a voluntary cancellation from a flight the airline cancelled.
Read the guide →Name corrections & changes
A spelling fix and a different traveler are different requests.
Read the guide →Baggage allowance
Check the fare, flight operator and every part of the itinerary.
Read the guide →Seats & extras
Choose the seat you need with a clear view of the cost.
Read the guide →Group travel
Get the passenger and timing details straight before requesting a quote.
Read the guide →Using Manage Trip
Use the airline’s real self-service pages for your booking details.
Read the guide →Online check-in
An online error needs a clear next step, especially close to departure.
Read the guide →Connecting in Dublin
Map the connection in the direction you are actually traveling.
Read the guide →U.S. preclearance
Understand the extra departure steps before a USA-bound flight.
Read the guide →Regional 10 kg update
Older 7 kg advice may no longer describe your journey.
Read the guide →A delayed or missing bag
Start an official report; a booking-help call cannot trace the bag.
Read the guide →Tickets bought elsewhere
The company that sold the ticket is often the right first contact.
Read the guide →Compare fare options
Choose on total cost and ticket conditions, not the label alone.
Read the guide →Traveling with children
Arrange the details that matter before the airport day.
Read the guide →An airline disruption
Read the airline’s offer before paying for a new plan.
Read the guide →Before you call
A focused request makes the conversation more useful.
Read the guide →Cabins & upgrades
Compare an upgrade with the fare you would actually receive.
Read the guide →AerClub & Avios
Membership and points questions belong with the official account team.
Read the guide →No matching guide. Try a broader topic or contact independent assistance.